Returns, Refunds + Live Plant Guarantees

National Live Plant Arrival Policy

We carefully inspect and prepare every plant before shipment. Because live plants are perishable and cannot safely be restocked after traveling, plants shipped by carrier are covered by this live-arrival policy instead of a general return window.

What is covered

A plant is covered if it arrives dead, severely damaged, materially different from what was ordered, or in a condition that is unlikely to recover from shipping. A shipment lost in transit or damaged because of a carrier delay is also covered.

How to report a problem

Contact hello@inchbyyard.com within 48 hours of the carrier's recorded delivery. Include your name, order number, a description of the problem, and clear photos of:

• The shipping label and box
• The packing materials
• The full plant and the damaged area

Please keep the plant and packaging until we finish reviewing the claim. We will respond within two business days.

Replacement or refund

For an approved claim, you may choose either a replacement at no additional charge or a refund to the original payment method. If a replacement is unavailable, we will issue a refund. An approved claim for an entire shipment includes the original shipping charge. A claim affecting only part of an order covers the affected item and any shipping amount specifically attributable to it.

What is not covered

Minor transit stress that does not threaten the plant's health—such as temporary wilting, a small amount of leaf loss, minor broken foliage, soil movement, or normal variation in color, shape, or size—is not considered severe damage.

The policy also does not cover change of mind, ordering the wrong plant or size, an incorrect or incomplete address supplied by the customer, refusal or failure to retrieve a delivery, or damage that occurs after delivery from delayed unpacking, weather exposure, animals, pests, neglect, or care that is unsuitable for the plant.

Cancellations, changes, and substitutions

Contact us as soon as possible if you need to cancel or change an order. We will provide a full refund if the order has not entered packing or shipped. Once a live-plant order has shipped, it cannot be cancelled or redirected through us.

If we cannot provide the plant ordered, we will request your approval before making a substitution. If you do not approve a substitution, we will refund the unavailable item and any related shipping charge.

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Local Delivery + Thrive Guarantee

For local delivery-only orders, report damage or an unhealthy plant within 48 hours of delivery using the same contact and photo process above.

Plants delivered and installed by Inch by Yard are covered by our separate 30-day Thrive Guarantee. Eligible plants receive one replacement when the care instructions were followed and the loss was not caused by neglect, extreme weather, pests, animals, or accidental damage. Read the complete Thrive Guarantee.

Installation Services

If you are dissatisfied with an installation service, contact us within 7 days of installation. We will review the concern and, when appropriate, revisit the site to correct the work or provide a partial refund.

Memberships

You may cancel a membership at any time. Payments for partially used billing periods are not refundable. To skip a scheduled delivery, notify us at least 72 hours in advance.

Questions or Claims

Email hello@inchbyyard.com or call or text (954) 289-5848. Please include your order number whenever possible.