Inch by Yard Returns Policy

Live Plants Guarantee: We guarantee that all plants delivered by Inch by Yard are healthy and free from pests or diseases at the time of delivery.
Returns & Refunds:
- If a plant arrives damaged or unhealthy, you must notify us within 48 hours of delivery for a replacement or refund. Please provide photos to help us assess the issue.
- Returns of live plants are not accepted unless the plant is deemed unsatisfactory upon delivery.
Thrive Guarantee (if applicable): If you purchased our optional Thrive Guarantee, your plant is eligible for a one-time replacement within 30 days of installation, provided proper care instructions were followed.

Our team ensures plants are installed according to best practices for their growth and longevity.
Service Satisfaction Guarantee:
- If you are dissatisfied with the installation service, please contact us within 7 days of installation. We will revisit the site to address concerns or provide a partial refund, at our discretion.
Refunds for installation services are not provided if plants are damaged due to neglect, improper watering, or other factors beyond our control.

Membership plans, such as "No-Brainer Bundles," offer curated plants and services tailored to your needs.
Cancellation & Refunds:
- You may cancel your membership at any time. However, refunds are not provided for partially used billing periods.
Skipping Deliveries: If you need to skip a delivery, notify us at least 72 hours in advance, and we will adjust your schedule accordingly.

We reserve the right to refuse refunds or replacements if proper care instructions provided with the plant or service were not followed.
This policy applies to orders within our South Florida service area.