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Inch by Yard Terms and Conditions

1. Service Overview2. Pricing + Payments3. Delivery and Installation4. Returns, Replacements, and Thrive Guarantee5. Cancellations and Modifications6. Liability and Disclaimer7. Intellectual Property8. Privacy9. Governing Law10. Contact Us

1. Service Overview

Welcome to Inch by Yard! By using our services, including our Plant of the Week subscription and one-time delivery offerings, you agree to abide by the following terms and conditions. Please review these terms carefully.

Plant Subscription Service: A recurring delivery of hand-selected plants, designed for easy care and suited to South Florida’s climate. Each delivery includes professional installation (if chosen).

One-Time Plant Delivery: Order our featured plant for a one-time delivery, with an option for delivery only or delivery + installation.

2. Pricing + Payments


2.1 Plant Subscription

  • The Plant subscription is billed weekly at a fixed rate, which includes the cost of the plant, delivery, and installation.
  • This rate applies consistently, regardless of the individual cost of each plant.
  • Payments are automatically billed to the payment method on file.

2.2 One-Time Delivery

  • One-time plant orders are billed at the cost of the plant plus a delivery fee:
    • Delivery Only: Rates depend on postal code
    • Delivery + Installation

2.3 Payment Processing

  • Payments are securely processed through our payment provider, Stripe. By providing your payment information, you authorize Inch by Yard to charge your payment method for any fees associated with our services.

3. Delivery and Installation

3.1 Delivery Area

  • Inch by Yard provides local delivery, pickup, and garden services in designated South Florida areas. Eligible live plants up to 3 gallons may be shipped throughout the United States. Larger plants are available for local delivery or pickup only. Availability varies by product and destination.

3.2 Scheduling

  • Subscriptions are delivered on a designated schedule, and one-time deliveries are scheduled at the time of purchase.
  • Inch by Yard will notify you if any delay occurs due to plant availability or unforeseen circumstances.

3.3 Installation

  • For subscribers and customers who select delivery + installation, Inch by Yard will plant each selection in an appropriate location. Customers are responsible for ensuring the area is accessible.

4. Returns, Replacements, and Thrive Guarantee

4.1 Thrive Guarantee

  • Inch by Yard offers a Thrive Guarantee on all plants delivered with installation. If a plant does not thrive within the first 30 days after installation, we will replace it at no additional charge.
  • This guarantee applies only if recommended care instructions have been followed.

4.2 Returns and Refunds

  • Plants shipped by carrier are covered by our 48-hour National Live Plant Arrival Policy. Approved claims qualify for a replacement or refund. Routine returns of shipped live plants are not accepted because live plants are perishable and cannot safely be resold.
  • Local delivery-only concerns must be reported within 48 hours. Plants delivered and installed by Inch by Yard remain covered by the separate 30-day Thrive Guarantee described above.
  • Read the complete Returns, Refunds + Live Plant Guarantees policy.

5. Cancellations and Modifications

5.1 Subscription Cancellation

  • You may cancel your subscription at any time by contacting us at least 3 days before the next scheduled delivery. Cancellations will take effect for the following billing cycle.

5.2 Order Cancellations and Modifications

  • Shipped plant orders may be cancelled for a full refund before the order enters packing or ships. Once shipped, an order cannot be cancelled or redirected through Inch by Yard.
  • Changes to local delivery or installation instructions must be submitted at least 48 hours before the scheduled service.
  • We will request customer approval before substituting a materially different plant. If a substitution is not approved, we will refund the unavailable item and any related shipping charge.

6. Liability and Disclaimer

6.1 General

  • Inch by Yard will make every effort to ensure the health and quality of all plants delivered. However, we are not responsible for plants that are damaged due to extreme weather, neglect, or failure to follow care instructions.

6.2 Limited Liability

  • Inch by Yard is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including plant delivery and installation.

7. Intellectual Property

All content on Inch by Yard’s website, including text, images, and graphics, is the property of Inch by Yard and is protected by copyright and trademark laws. Any unauthorized use of our intellectual property is prohibited.

8. Privacy

Your privacy is important to us. We collect, use, and protect your personal information as described in our Privacy Policy.

9. Governing Law

These Terms and Conditions are governed by the laws of the State of Florida. By using our services, you consent to the exclusive jurisdiction and venue of Florida courts for any disputes arising out of these terms.

10. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

Inch by Yard

(954) 289-5848

hello@inchbyyard.com

1533 SW 28th Ave. Fort Lauderdale, Florida 33312

11. SMS Messaging Terms

By opting in, you agree to receive customer care text messages from Inch by Yard concerning appointments, orders, deliveries, invoices, project updates, and support requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. You may also contact us at (954) 289-5848. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. Please review our Privacy Policy.